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Approved Sub-Processors

Teem uses sub-processors to support the delivery of our services, including but not limited to hosting services, ongoing support, and third-party integrations. A sub-processor is a third-party engaged by Teem who has or potentially will have access to data received from Teem for processing activities to be carried out on behalf of Teem and in accordance with customer instructions. Prior to engaging a sub-processor, Teem performs due diligence audits to evaluate the privacy, security, and confidentiality practices in place and executes a written agreement to affirm the obligations assigned to the sub-processor.

Teem maintains an up-to-date list of the names and locations of our sub-processors, which is included below for your convenience.

Approved Sub-Processors

 

Sub-Processor

Purpose for Processing

Location

AWS – US WEST (OREGON) REGION
PRIMARY PLATFORM HOSTING PROVIDER
USA
AWS – US EAST (N. VIRGINIA) REGION
BACKUP HOSTING PROVIDER
USA
SENTRY
APPLICATION LOGGING AND OPERATION NOTIFICATION PROVIDER
USA
PENDO
PRODUCT USAGE METRICS (WEB)
USA
SEGMENT
PRODUCT USAGE METRICS (MOBILE)
USA
MANDRILL
EMAIL AND TEMPLATING PROVIDER FOR OUTBOUND CLIENT EMAIL
USA
TWILIO
OPTIONAL SMS PROVIDER FOR CLIENT TEXT NOTIFICATION
USA
PLANHAT
CUSTOMER SUCCESS PLATFORM
USA
INTERCOM
MESSAGING PLATFORM USED TO COMMUNICATE WITH CUSTOMERS
USA
COWORKR
OPTIONAL SENSOR INTERGRATION PARTNER
USA

 

Alternatively, you can request a copy of this list by contacting privacy@iofficecorp.com.