Teem uses sub-processors to support the delivery of our services, including but not limited to hosting services, ongoing support, and third-party integrations. A sub processor is a third-party engaged by Teem who has or potentially will have access to data received from Teem for processing activities to be carried out on behalf of Teem and in accordance with customer instructions. Prior to engaging a sub-processor, Teem performs due diligence audits to evaluate the privacy, security, and confidentiality practices in place and executes a written agreement to affirm the obligations assigned to the sub-processor.
Teem maintains an up-to-date list of the names and locations of our sub-processors, which is included below for your convenience.
Sub-Processor |
Purpose for Processing |
Location |
AWS – US WEST (OREGON) REGION |
PRIMARY PLATFORM HOSTING PROVIDER |
USA |
AWS – US EAST (N. VIRGINIA) REGION |
BACKUP HOSTING PROVIDER |
USA |
SENTRY |
APPLICATION LOGGING AND OPERATION NOTIFICATION PROVIDER |
USA |
PENDO |
PRODUCT USAGE METRICS (WEB) |
USA |
SEGMENT |
PRODUCT USAGE METRICS (MOBILE) |
USA |
MANDRILL |
EMAIL AND TEMPLATING PROVIDER FOR OUTBOUND CLIENT EMAIL |
USA |
TWILIO |
OPTIONAL SMS PROVIDER FOR CLIENT TEXT NOTIFICATION |
USA |
PLANHAT |
CUSTOMER SUCCESS PLATFORM |
USA |
INTERCOM |
MESSAGING PLATFORM USED TO COMMUNICATE WITH CUSTOMERS |
USA |
COWORKR |
OPTIONAL SENSOR INTERGRATION PARTNER |
USA |
Alternatively, you can request a copy of this list by contacting privacy@iofficecorp.com.