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October 21st, 2020

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5 Workplace Technology Trends For the Post-Pandemic Workplace

Artificial intelligence (AI) in the workplace is no longer a far-fledged, futuristic trend.

Companies are already using it to boost the productivity of employees, gather insights from mountains of raw data, and improve decision-making.

One major advantage of AI in the workplace is that it handles mundane, repetitive tasks with ease — and without complaint. This frees up employees to work on activities that drive more value.

It also helps leaders create better workplace experiences based on employees’ needs and preferences. Here are some of the best applications of AI in the workplace we’ve seen so far.

AI in the workplace: 3 amazing examples

1. Chatbots

Because of their ability to decode spoken and written language using natural-language processing, chatbots are rapidly finding a home in the modern digital workplace.

Chatbots deliver better customer engagement, reduce error rates, and enable employees to deliver faster response times.

Many companies already use them to enhance customer support, but they could soon become an essential tool for employees, too. Chatbots could become virtual team members who help employees manage reminders, prioritize action items, and get help with simple IT tasks, such as submitting service requests or updating passwords.

They even help employees schedule meetings, based on their preferences.

2. AI-powered augmented reality

Augmented reality (AR) bridges the gap between the virtual world and the physical one by using digital experiences to enhance interactions.

AR overlays the user's vision with text, icons, and images, giving them access to the information they need to perform a task effectively.

For instance, employees could be in a virtual meeting while zooming in on an interactive floor plan that appears in front of them. They could type on a virtual keyboard, eliminating the need to carry around a laptop.

When combined with AI in the workplace, augmented reality could become even more powerful.

Artificial intelligence could add another layer to AR, helping designers create more personalized augmented reality experiences based on data they gather about users’ preferences, said Stefano Corazza, head of augmented reality at Adobe, in a recent blog post.

Artificial intelligence could “learn” how employees use AR to collaborate in virtual meetings, using their preferences to make the experience better for everyone.

The combination of AI and AR could also enhance workplace training by delivering a realistic, real-time, visual experience.

3. More responsive, energy-efficient buildings

Commercial buildings waste as much as 30% of the energy they use, according to the US Department of Energy.

Many building owners have energy management programs or systems that monitor usage, but the recommendations they provide are often based on historical data, rather than real-time insights. Now, IoT sensors and AI are making energy management platforms smarter.

For instance, AI could help building owners anticipate peak energy usage. It can detect changes in temperature and humidity due to conditions such as weather and office density, providing a more comfortable environment for everyone.

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Adapting AI in the workplace

The adoption of AI in the workplace is already underway. While some executives and employees might be more reluctant to implement these new technologies, an open discussion may ease their concerns.

Demonstrating practical applications of artificial intelligence and how it helps remove friction from their workday is a good place to start.

AI in the workplace frees companies and their employees up to focus their time and energy on more strategic priorities, such as improving the customer experience, boosting employee engagement, and improving the workplace culture.

Rather than replacing employees, it can empower them to solve complex problems and make data-driven decisions.

When it comes to introducing AI in the workplace, it’s best to start gradually. This is much easier if you can integrate AI-powered solutions with the technology you’re already using.

Teem’s cloud-based workplace solutions are designed for seamless integration with sensors for real-time data. Artificial intelligence can help you make sense of this data to make it easier for employees to find a meeting room, reserve a desk, or get technical support.

It can also help you create a more intelligent and comfortable environment for them.

To discover more emerging technology that will impact your future office, check out our latest eBook, 5 Workplace Technology Trends For the Post-Pandemic Era.

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