June 11th, 2021


13 Workplace Analytics Every IT Leader Should Track

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Life is too short to work in a dull environment. Especially when you consider just how much of our lives is spent working — 1,783 hours of work on average in the U.S., according to the World Economic Forum.

In recent times, the way we think about work has started to change in response to major digital and cultural shifts stemming from the pandemic. Employees have higher expectations of their employers, are eager to adopt new technologies, and value having greater levels of flexibility and freedom.

To set your company up as a great place to work, leaders have to get with the times and adapt for the next era of work. With that in mind, let's take a look at how the pandemic changed how employees view work and explore some of the emerging digital workplace trends that will have a lasting impact on the future of your workplace.

Digital workplace trends 2020-2021

The acceleration of workplace transformation trends

In the future, the advancements that have been made towards automated work processes, work-from-home capabilities, and better digital connection will influence the workplace even after the current COVID-19 pandemic ends. 

Modern workplaces will need to strike a balance between two equally important aspects of a great employee experience: streamlining work and driving engagement. Tomorrow's workplace is going to be designed for your workforce — to lure them back to the office by offering them something of value, and that is collaboration and a supportive environment.

Automation as a digital workplace trend

As a trend, automation isn’t new to the scene; however, over the next few years, technology will enable offices to automate in even more exciting and transformative ways, like never before. Automation got its foot in the door as organizations looked to automate repetitive and simplistic tasks as a brilliant way to save time, boost efficiency, and cut costs. Having proved its worth, automation is now poised to accomplish much more and have an even greater automated impact.

Here are some of the digital workplace trends that promise to improve, automate, and modernize the workplace.

Get ready for the new digital workplace

1. Accommodations for off-site workers

More and more, working remotely is being embraced as a viable working arrangement by employees and employers alike. According to GlobalWorkplaceAnalytics.com, 56% of the U.S. workforce held a job compatible with remote work in 2020. For reference, in 2011 that number was estimated at 40%. And even before the pandemic, their surveys repeatedly showed that approximately 80% of employees wanted to work from home at least part-time.

Traditionally, to help workers stay flexible, companies incorporate mobile devices, collaborative software, and other technologies to assist teleworkers with uniformity and staying connected. Space booking software is another tool that can be utilized to strengthen this culture.

Repetitive tasks that interfere with productivity, such as transferring information from an email to a calendar, or copying and pasting information onto a spreadsheet, can be mitigated through an automation service. When simple tasks are automated, more time becomes available for tasks that require critical thinking and personal expertise. Zapier is a remarkable example of automation services that benefit off-site workers.

2. Collaborative communication systems

One of the biggest factors contributing to the success of any business is whether its employees perform well together as a team. By sharing their ideas, knowledge, and skills, groups of people are able to work together to achieve common goals. The resulting synergy paves the way for higher levels of innovation and creativity.

The implications of that can be made reverberate throughout the organization, having a positive impact that can be made even more powerful by utilizing a workflow system that incorporates the employee experience.

A high-performance workplace platform will provide such features as notifications, role-based access content control, dashboards and visibility, and the capability of integrating with existing business systems.  You’ve heard the saying “a lid for every pot?” And so it is with collaboration.

Project management tools can have a remarkable effect on collaborative tasks. And depending on specific needs, you can find one that is ideal for your role. For instance, GitHub would be a great recommendation for software development, and Help Scout would be most helpful for customer support. Whatever your focus, there is a collaborative system to support your team.

3. Data exchange

A vital part of the best digital workplace systems is the facility of electronically exchanging data. Electronic transferring of data actually means the ability to share data, information, graphics, texts, audios, videos, and more, to more than one person at a time. It’s efficient and cost-effective.

Advancements in these data exchange systems also feature the instantaneous electronic sharing of information, simultaneously, between individuals or teams — whether they are in the same building, or on opposite ends of the globe.

This kind of collaboration software is essentially an electronic meeting system, allowing participants to spread throughout the building, city, or world, to instantaneously exchange information in real-time. Currently, the market demands that these exchanges take place without conflicts or technical difficulties. As a result, companies like Teem who offer meeting tools to support groupware are being lauded by companies who value data exchange.

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And in today’s world, the electronic transferring of data is simple and user-friendly. The demand for this capability illustrates the collaborative nature of many businesses and the level to which they value the exchange of information.

4. Customer relationship management (CRM)

The trend with CRM automation is this: what was once desirable is now considered mandatory.

Automated CRM platforms are invaluable tools for informing both when and how to reach out to your customers. Essentially, they track interactions with current and potential clients and allow for customized communication with customers. Depending on the platform, some functions may include sending automated messages, streamlining workflows, and providing data to assist with strategic decisions in allocating resources.

Tuned in to automation and what should be included in CRM software, Salesforce is a knowledgeable leader in the game of managing your company’s relationships and interactions with current and prospective customers. The result is a more powerful, heightened level of intelligent customer engagement across such areas as sales, service, marketing, commerce, and more.

5. Security

From here to eternity, as we live and conduct business online, internet security is only going to be of greater and more significant priority. What do your favorite apps, access to various SaaS, both consumer and business spending have in common? They are similar in that they are all password protected. Managing numerous passwords can be time-consuming, even overwhelming at times. Watch for companies who serve as a one-stop password shop, allowing you to remember just the one password, which then automates the app to generate the rest and safely stores all passwords for swift retrieval.

Creating a digital workplace post-pandemic

For leaders, this crisis has signaled the importance of workplace transformation trends and investing in digital workplace solutions that measurably improve the way we work. This is why companies are relying on new technologies to achieve a more connected workplace.

The digitalization of workplace experience

The best digital workplace trends are the ones that help your organization prepare for your new digital workplace.

When you remove friction and create a reliable way to accomplish their daily tasks, it's not just about saving time that can be used to do more work (although, that might be a benefit, too). For employees, it’s about having the tools in hand that make their interactions in the workplace more enjoyable. 

The time it takes to complete small tasks, such as finding a workspace or booking a space for a meeting, can add up quickly. New digital workplace tools give them more time to focus on work projects, frees them up to collaborate with their teams, and opens the door for higher levels of engagement and job satisfaction. 

With opportunities like those, it's no wonder new digital workplace trends promise to make life better. And that's not all, because when your employees are successful, your business will be, too. 

And when employees have the option of working in the office or from home, you need to make sure you create a workplace experience that makes the office worth coming to.

Discover how flexible seating solutions can help you prepare for the next era of the digital workplace.

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