Room Display Offline? EventBoard Alert Email to the Rescue!

EventBoard is built to monitor the health and status of your  conference room displays. If a device fails to check in within the allotted wait time, we can send you a “heartbeat”  email – also known as a device offline alert – to let you know about the affected device.

This allows you to be alerted when a device goes offline due to a poor wifi connection or from powering off, helping you ensure that the device is always showing up-to-date information.

Configuring Device Alerts

Setting up device alerts is easy and only takes a minute. To start monitoring the devices in your organization, simply follow these steps:

• Log in to your EventBoard account and visit  https://eventboard.io/health/settings/
• Set “enable device monitoring” to “YES”
• Type in the email that you would like to be notified when downtime occurs. You can even choose to alert a group by using a forwarding email. For example: helpdesk@yourdomain.com, it-alerts@yourdomain.com, etc.
• Select a wait time for the notifications. This will act as a buffer to wait for the device to check into the server before sending an alert. (Note: To avoid false alarms, it is best to set this to at least 15 minutes.)