Why IT Should Care About Employee Experiences in the Workplace

The value of digital transformation just got real.

To shift to a fully remote workforce, IT teams had to make sure people had the tools they needed, automate more work processes, and find new ways to connect with our colleagues. Supporting employees became a top business priority.

As organizations start returning to the office, it’s up to you to find the best workplace software to help your organization maintain agility, innovation, and resilience.

Here are 10 reasons why your IT strategy should focus on employee experience.

Why IT pros should care about the employee experience

Employees are embracing the idea of a more flexible working arrangement, meaning they’ll split their week between working from home and coming into the office. As the new era of the workplace emerges, it’s time to prepare for keeping employees engaged, productive, and connected.

Make sure you have the workplace software and tools to support a distributed workforce, so employees can connect and engage from any device, anywhere. There’s a lot of research showing how technology influences the employee experience.

1. Almost 83% of professionals depend on technology for collaboration. (Alfresco)
2. Nearly 30% of employees say workplace technology influences their employee experience. (Kazoo)
3. Employers that support employee connectivity via social technologies see a 20-25% increase in productivity. (McKinsey Global Institute)
4. A searchable knowledge database can reduce the time employees spend looking for company information by up to 35%. (McKinsey Global Institute)
5. 74% of employees would be open to using workplace software to build stronger relationships with colleagues if the solutions looked like the ones they use in their personal lives. (Globant)
6. The use of enterprise mobile technology leads to better business processes, increased productivity, competitive advantages and greater employee satisfaction. (Apperian)
7. More than a third (35%) of employees surveyed worldwide feel their job is harder than it should be because of outdated processes and legacy technology. (EHS Today)
8. Over 80% of professionals believe technological advances have helped improve their productivity and will continue to increase their productivity in the future. (CIO Insight)
9. Organizations with the most compelling workforce experiences generate 22% higher employee engagement than organizations with a less compelling workforce experience. (Deloitte)
10. Results from a digital transformation survey showed 76% of employees report being more productive when they have the proper digital tools at work. More than half said technology makes companies better and many credited technology with boosting morale. (Zensar)

Rethinking the future of the employee experience

Research by Jacob Morgan found technology is one of the three most important factors that impact the employee experience. Companies that invested heavily in the employee and workplace experience — including workplace software — earned more than four times the average profit and two times the average revenue compared to those that didn’t.

Start equipping your employees for the new flexible reality of work, with the tools like space scheduling software to book any workspace — desks, huddle spaces, conference rooms, phone booths, or any other spaces — based on what they need that day.

And consider how offering an easy way to navigate to a space with office wayfinding can help support the employee experience as the workforce grows more distributed.

To bridge operational gaps, businesses had to refocus their investments and strategies on supporting the workforce. Still we learned that digital transformation was not only possible, it was necessary. Employees were on board, and IT leaders were up for the challenge.

To support the evolving workplace, focus on reinforcing positive workplace experiences, enabling the workforce with the right tools, like workplace analytics, to increase productivity, happiness, and connection.

Learn more about how IT leaders can support a safe return to work in our latest e-book.