This article dives deeper into space hierarchy and override settings behavior.
When we use the term "space hierarchy," we’re referring to the space structure for your entire organization. You can set default settings for your Organization (the top of the hierarchy) as well as override those default settings at any lower level of the hierarchy (Campus, Building, Floor, Room, and Device). Overrides give you the ability to make an exception to any of the default settings you’ve made for your Organization, and have that exception apply to all levels below in the space hierarchy.
Think of the space hierarchy like a river, with default Organizational settings being upstream and Devices settings downstream. If you choose to override a setting it will take effect at the selected level and only trickle down to any level below it.
Example: If you set an override to change a theme for a Building, that change will trickle down to all floors, rooms, and devices in that building.
To recap the hierarchy:
Space (Teem Rooms, Lobbies, Desks)
Overrides in the Space Hierarchy
If you feel like you understand setting overrides, skip to the How to Navigate to Different Levels of Hierarchy section. If settings overrides is still a little confusing, keep reading.
Let’s break this down to see exactly what settings a device will display and hopefully show the power of overrides. First, we’ve designed a hierarchy where you can define where your rooms live, and at each level of this hierarchy, you can define different settings.
The highest level, Organization, should be used for your most common default settings. Many deployments can just set the Organization settings and be done. Any settings that can be set at a device can be set here, including theme.
You can set a default theme that could apply to all your devices. If you change that from the Classic theme to something else, it takes only a couple of clicks to apply that to all your devices.
You can override settings anywhere within the hierarchy. For instance, let’s say that at one Campus, but not our whole Organization, we want to require Check-in.
This change would override the default setting for just the one Campus, but a second Campus would inherit the Organization settings. This allows us to easily make broad changes. We can also be more granular. The next screenshot shows a couple of things.
First, at the building level we have set the Cancel Events to No. This is the same as our default, but this setting is no longer inherited. If we change our Organization setting, it will never affect this one Building. With this, we can make sure that certain settings don't get overridden by higher inheritances, it allows us to be more explicit in the few cases we may need to be.
The second thing is that for this Floor, we have actually set a custom theme. Sometimes default themes are great, but we have people that may desire a different theme per Floor or per Room. We can apply those easily to a large group of rooms and devices by using this inheritance. In this case any other Floor in our Organization will get the default settings, but this one Floor will get a different setting.
You may have noticed that License and Calendar settings can not be set for Organization, Campus, Building, Floor or Device. These settings must only be set per Room, because they should always be unique to the Room.
One notable advantage to this is that any device attached to a room will get the room calendar and the room license (there is an exception for LobbyConnect). We can have multiple Devices per one Room, and all the Devices will be licensed and get the same calendar.
The following screenshot shows the settings that a device will actually receive. All inherited settings are in red.
Note: Any time that the setting is set to override a parent, it’s noted at each setting as shown here:
To reverse this and inherit settings from above, either click Reset or click the Options box (yellow box filled with 3 yellow dots) at the top right of the page. Select Reset Local Overrides, and then click Reset Overrides in the pop-up box.
The new inheritance model provides great power in being granular with settings, while at the same time letting us make broad changes. It also makes deploying new devices easier as they will live in a room and automatically receive settings.
One last note, while we can change most settings at the device itself, it’s encouraged to always have the device inherit settings above. Always having the device inherit settings allows us to truly leverage the power of override settings.
Note: Be sure that your space hierarchy is accurately set up so that you can benefit from features like Maps, room booking, and Insights.
How to navigate to different levels of the hierarchy
To navigate through the organization, click the Locations option in the left menu. Click on the Campus, Building, Floor, Spaces or Device tab and choose from the pulldown the level of the Organization you wish to interact with.
When one part of the Organization is clicked on, it gives a high level overview of that part of the Organization.
Now that you know more about space hierarchy and Override Settings, learn more about display settings and how to optimize your workplace experience.