How to set up Aruba ClearPass for LobbyConnect

    July 25th, 2018

    Last updated: July 25th, 2018

      Teem’s visitor management solution saves your organization time, improves security, and ensures a smooth experience for visitors in your office. The Aruba ClearPass integration delivers secure, automated guest access to wifi. Follow these steps to get the integration and streamline the check-in process for visitors.

      Prerequisites

      • ClearPass 6.7.2 or later 
      • LobbyConnect 2.0 or later

      Register and Request Skyhook tenant   

      1. Register at https://peoplemove.typeform.com/to/Z80ezD. Be sure to use your company email address.
      2. Request a Skyhook tenant ID. This ID is unique per customer.

      Configure Aruba ClearPass and LobbyConnect within Teem

      1. Go to your Teem Dashboard.
      2. Under Manage > Apps and Integrations > 3rd Party Apps, click on the Aruba ClearPass plugin. 

      Note: Be sure to activate the correct plugin for ClearPass as there are multiple Aruba integrations available.

      3. Once activated, click on Settings. Here, you’ll set your preferences for the following items:

      ClearPass URL: Skyhook Post URL received upon registration.

      Teem Secret: A shared secret that needs to be set later in the ClearPass extension. This secret can be set as anything, but it must match what is set here on Teem.

      ClearPass Expiration Time: This directly controls the period of time the visitor account can remain active in ClearPass Guest based upon the account creation time.

      Send ClearPass SMS: Setting it to yes invokes ClearPass to send credentials for Guest login via SMS with the SMS Gateway configured on ClearPass.

      Send ClearPass Email: Setting it to yes invokes ClearPass to send credentials for Guest login via Email with the SMTP Server configured on ClearPass. 

      Teem Extension Installation and Configuration within Aruba

      Note: Starting in ClearPass 6.7, a Graphical User Interface (GUI) was introduced to make the process of interacting with the extension framework easier. To access the extension GUI, from the Guest System, under Administration find the Extension User Interface as shown below. 

       

      From here, click on Install Extension, and the search box below appears. 

      Enter the Store-ID 6732660f-d59b-4c86-929b-080446f1ad1d and click on Search. See the example below:

      Click on the extension and then the Install option. If necessary, set the IP address.

      Note: It can be set later if required.

      After the extension has been installed, if the option to automatically start was not selected, review the extension configuration as necessary and adjust as needed. Notice the options to Start, Delete, Reinstall or Show Logs, and the option to review and set the extension configuration.

      The default configuration used for extension is below:

      {
      "logLevel": "INFO",
      "verifySSLCerts": true,
      "teemSecret": "",
      "randomPasswordLength": 6,
      "skyhookTenant": "",
      "dbAccessToken": ""
      }

      Configure the teemSecret, skyhookTenant and dbAccessToken and restart the extension.

                                             Extension Configuration Options

      A copy of the default Teem LobbyConnect Extension is shown below, this will need to be modified for your deployment. Include the teemSecret, skyhookTenant and dbAccessToken that will be specific to your environment. 

      Select Restart and click on Save Changes to restart the extension. Following the restart, click on Show Logs. You should see the following:

      You can change the logLevel to DEBUG for detailed logs and troubleshooting or include the same before raising a TAC case if necessary.

      Great job! Aruba ClearPass has now been configured with LobbyConnect for a simple and easy visitor management experience.

      Was this article helpful?

      Send feedback

      Get In Touch With Us

      Start a Support Ticket